Returns and exchanges
Ensuring our customers are 100% satisfied is of the utmost importance to the Sleep Sanctuary team.
Please note that a returns form will need to be completed for all returns and exchanges. Products must be returned to Sleep Sanctuary within 21 days of invoice date at customer’s cost, unused and unwashed with all packaging perfectly intact (except in the case of damaged/faulty goods upon arrival to customer).
Refund:If payment was made via credit card, your credit card will be credited or for alternate payment methods, a cheque or Sleep Sanctuary gift voucher (valid for 12 months) will be issued. The amount refunded depends on the reason for return: a) If a damaged or faulty product is received by the customer, the product purchase amount and outward postage & handling fee will be refunded b) If you change your mind, the product purchase amount will be refunded.
Exchange:Products must be returned to Sleep Sanctuary within 21 days of invoice date, unused and unwashed with all packaging intact. If there is a difference in the price of the goods involved in the exchange, Sleep Sanctuary will refund or charge the customer as indicated on the returns form. For exchanges (except in the case of re-sizing in Australia), a re-delivery fee will be charged.
Please send returns and exchanges to:
- Sleep Sanctuary
- PO Box 3, Gurley, NSW, 2398
- Please note that Sleep Sanctuary is not responsible for damaged or lost merchandise en route to us. Please ensure you therefore send the returned goods via an insured method to our returns address.
If an item you have ordered is temporarily out of stock, you will be contacted either via email or phone and advised of the non-availability. Customers will be eligible for a refund on the product purchase price if a suitable alternative cannot be found.